Frequently asked questions

Both. We stock brand new, ex-display and pre-loved items. Each listing is clearly graded so you know exactly what you're buying.

Delivery is priced by area, not by item. Enter your postcode on any product page or on our delivery page for an instant flat-rate quote that covers multiple items.

Typically 1 to 4 weeks, depending on your location and our route schedule. We'll always keep you updated and give you an ETA on the day.

Yes — collection from our Luton warehouse (LU3 1RJ) is free. Please get in touch first so we can have your item ready and a forklift on hand if needed.

Absolutely. Call ahead and we'll arrange a viewing at our warehouse.

If something isn't as described we'll always make it right — get in touch within 14 days of receiving your order.

Yes — we collect surplus, ex-display and pre-loved joinery across the UK and pay fair prices. Get in touch with photos and approximate sizes.